First important information

First connection of CmDongle

Connect your CmDongle with a free USB interface of your PC. The light diode of the CmDongle alternatively flashes red and green for 1-2 seconds. Your PC shows that a new USB device has been found. CmDongles with additional Flash memory, e.g. CmStick/M, are able to permanently hold any data on this drive.

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With CmDongles with additional flash memory it can happen that the Windows message "Do you want to scan and fix 'XYZ'?" displays.

This always happens when the connection was disconnected during access and the write process was not completed by closing a special flag at the same time.

Solution:

Using the safely remove option, always log off the CmDongle before removing it from the system.

Click on "Scan and fix". Please save all important data first!

Alternatively to the mass storage device status, CmDongles can also display as HID (Human Interface Device) without a drive status (for more details see here).

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CmDongles without Flash memory represent virtual drives, i.e. data you save on it will get lost once you disconnect the CmDongle!

By default, CodeMeter License Server is installed as service (Windows) or as daemon (Linux, Mac) and thus automatically starts on system startup. The behavior at system startup is optimized by using default values and prevents eventually occurring process access conflicts. In the case of problems, please contact Wibu-Systems Support.

If CodeMeter License Server should not be active, it can be manually started or stopped. The following table shows you start options for different operating systems

Operating System

Menu Control

Name

WIN Windows

[Start | All Programs | CodeMeter | CodeMeter Control Center]

CodeMeter.exe

win8_logo

Press "Windows" key to open Start screen | Type "CodeMeter Control Center" | Press "Enter" key

 

MacOS macOS

[Programs | CodeMeter | CodeMeter Control Center

CodeMeterMacX

LINUX Linux

[Applications | System | CodeMeter Control Center] or [Applications | Accessories | CodeMeter Control Center]

CodeMeterLin

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On Linux (graphic desktop environment KDE 4) eventually connected CmSticks/BMC / CmCards are not automatically detected.

If removable devices are connected to Linux systems, they have to be mounted, i.e. making the filesystem on the device accessible. Some desktop environments do this automatically, some do not.

Check the settings for general automatic mounting and also for the CmStick/BMC / CmCard using the menu item "System Settings | Hardware | Removable Devices".

Of course you cannot mount a file system whose underlying device is not connected.

 

If on Linux CmSticks/BMC / CmCards cannot be detected, please proceed as follows:

1.Start codemeter a root user.

If you use the systemd-init system, please enter the following shell commands:

# mkdir /etc/systemd/system/codemeter.service.d

# printf '[Service]\nUser=root\n' > /etc/systemd/system/codemeter.service.d/as-root.conf

# systemctl daemon-reload

# systemctl restart codemeter.service

If you use the sysvinit/sysv-rc, please enter the following shell commands:

# sed -i '/^USER/cUSER=root' /etc/init.d/codemeter

# service codemeter restart

2.Read-Write mount the CmStick/BMC / CmCard.
In the desktop environment either mount the filesystem in the /etc/fstab (using the service udisks2), or manually mount it.

Eventually you must create an empty 'codemeter.io' file: <mntpnt>/CM-Device/codemtr.io.

If the mount takes place after the start of codemeter, either use CodeMeter Control Center "View | Refresh" - CTRL+R or restart using the shell command "# service codemeter reload".

Activating CmActLicense licenses

CmActLicense the software- and activation-based CodeMeter variant requires no hardware token. Rather CmActLicense licenses are bound to hardware properties of the PC on which they are accessed.

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Please make sure you activate a CmActLicense license only on the PC for which you want to use the license.

Before you are able to activate CmActLicense licenses for your PC you require a separate file you obtain from your software vendor. This licenses information file corresponds to an empty license container. It serves to collect hardware properties of your PC as a kind of 'finger print' for the subsequent activation. Please proceed as follows:

1.Drag & drop the *.wbb file, e.g. wbb Datei MyCmActLicense.wbb, you received from your software vendor onto CodeMeter Control Center.

CodeMeter Control Center - Drag&drop the *.wbb file

The "Status" field shows that is file is only an empty license container and not a license. At the same time, the CodeMeter symbol changes to red.

2.Click the "Activate License" button to create a license request file (see here) and to send it to your software vendor.
Subsequently, your software vendor will send you a license update file.

3.Drag&drop the *.wbb file, e.g. Rau Datei MyCmActLicense.WibuCmLIF, you received from your software vendor onto CodeMeter Control Center.

CodeMeter Control Center - Drag&drop the *.WibuRaU file

The "Status" field shows that the license has been activated. At the same time, the license has a serial number, and the CodeMeter symbol has switched to activated status.

CodeMeter FAQ

A comprehensive FAQ area on CodeMeter and on other additional products, you will find at our CodeMeter support page.

Please take a first look at the information on the CodeMeter support page before you contact our support team. In most cases, you will find quick answers to your questions and problems.

Support

You have several options to contact us:

E-Mail

Writes us an e-Mail at support@wibu.com

Please describe your problem in detail and add the file CmDust-Result.log created with CmDust.

Telephone

Contact our CodeMeter Hotline at +49-721-93172-15.

We are available in Germany (local Baden-Wuerttemberg non-holiday) workdays (Monday through Friday) from 8 a.m. to 5 p.m.

Wibu Systems USA support is available Monday through Friday from 8 a.m. to 5 p.m. PST by phone at 800-6-GO-WIBU (425-775-6900) or by e-mail (support@wibu.us)

In China contact our Shanghai office per phone +86 (0) 21-55661790 or by e-mail (info@wibu.com.cn).